Frequently Asked Questions

Find answers to common questions about our hosting services

General Questions

What is Taking Home The Bacon?

Taking Home The Bacon is a premium web hosting provider offering shared hosting, VPS, dedicated servers, and domain registration services. We've been serving customers since 2015 with a focus on reliability, speed, and exceptional customer support.

Why should I choose Taking Home The Bacon over other hosting providers?

We offer several advantages:

  • 99.9% uptime guarantee backed by SLA
  • 24/7 expert support via live chat, phone, and tickets
  • LiteSpeed servers with SSD storage for maximum performance
  • Free SSL certificates and daily backups
  • 30-day money-back guarantee
  • No hidden fees or surprise charges
Do you offer a money-back guarantee?

Yes! We offer a 30-day money-back guarantee on all hosting plans. If you're not completely satisfied within the first 30 days, we'll refund your hosting fees in full. Domain registrations and add-on services are non-refundable.

Hosting Questions

What's the difference between shared hosting and VPS?

Shared hosting means your website shares server resources with other websites, making it the most affordable option. It's perfect for small to medium websites.

VPS (Virtual Private Server) gives you dedicated resources and root access to your own virtual server. It's ideal for larger websites, applications requiring custom configurations, or when you need guaranteed resources.

Can I upgrade my hosting plan later?

Absolutely! You can upgrade (or downgrade) your hosting plan at any time through your client portal. Upgrades are processed immediately, and we'll migrate your data seamlessly. You'll only pay the price difference for the remainder of your billing cycle.

Do you provide website migration services?

Yes! We offer free website migration for all new hosting accounts. Our expert migration team will transfer your website, databases, emails, and settings from your current host. The process typically takes 24-48 hours and involves zero downtime.

What is the uptime guarantee?

We guarantee 99.9% uptime for all hosting services, backed by our Service Level Agreement (SLA). If we fail to meet this guarantee, you're eligible for service credits. Our actual average uptime over the past 12 months has been 99.99%.

Billing & Payment

What payment methods do you accept?

We accept all major payment methods including:

  • Credit/Debit cards (Visa, Mastercard, American Express, Discover)
  • PayPal
  • Bank transfers (for annual plans)
  • Cryptocurrency (Bitcoin, Ethereum)
Do you offer discounts for annual billing?

Yes! When you choose annual billing, you get 2 months free (equivalent to 16% discount). For biennial billing, you get 4 months free. The longer the term, the more you save!

Are there any setup fees or hidden charges?

No! We believe in transparent pricing. The price you see is the price you pay. There are no setup fees, no hidden charges, and no surprises. All features listed in your plan are included at no extra cost.

When will I be billed?

For monthly plans, you'll be billed on the same date each month. For annual plans, you'll be billed once per year on your signup anniversary. We'll send reminder emails 7 days before any renewal.

Technical Questions

What control panel do you provide?

We provide cPanel, the industry-leading control panel, with all hosting accounts. cPanel makes it easy to manage your websites, emails, databases, and files through an intuitive interface. VPS customers can also choose Plesk or install their preferred control panel.

Do you support PHP, MySQL, and other technologies?

Yes! Our servers support:

  • Multiple PHP versions (5.6 through 8.2)
  • MySQL and MariaDB databases
  • Node.js, Python, Ruby, and Perl
  • Git version control
  • SSH access (on Business plans and above)
  • Cron jobs for scheduled tasks
Are SSL certificates included?

Yes! All hosting plans include free Let's Encrypt SSL certificates with automatic installation and renewal. For e-commerce sites or enhanced security needs, we also offer premium SSL certificates with extended validation and warranties.

How often are backups performed?

We perform automatic daily backups of all hosting accounts, retained for 30 days. You can restore from any backup point through cPanel. We also encourage you to maintain your own backups for extra peace of mind.

Domain Questions

Can I transfer my existing domain?

Yes! You can easily transfer your domain to us. You'll need to unlock your domain at your current registrar and obtain the transfer authorization code (EPP code). Domain transfers include a 1-year extension of your domain registration.

Do you offer domain privacy protection?

Yes! Domain privacy protection (WHOIS privacy) is available for most domain extensions. It replaces your personal information in the public WHOIS database with our privacy service information, protecting you from spam and identity theft.

Can I use my domain registered elsewhere?

Absolutely! You can host your website with us while keeping your domain at another registrar. Simply update your domain's nameservers to point to our servers. We'll provide the nameserver details when you sign up.

Still Have Questions?

Our support team is here to help 24/7